Refund Policy
Last updated: January 2026
Important Notice for B2B Customers
As a wholesale B2B supplier, K2 GRAFIC sells exclusively to businesses. B2B transactions are not subject to consumer withdrawal rights (droit de retractation). This policy outlines conditions under which returns may be accepted.
1. Defective or Damaged Products
Report within 48 hours with photos and keep original packaging. We will offer replacement, repair, or full refund. K2 GRAFIC covers return shipping for confirmed defective products.
2. Incorrect Orders
Report within 72 hours with order details. Do not open sealed products. We will arrange collection of incorrect items and dispatch the correct order.
3. Warranty Claims
For faults within manufacturer warranty: contact us with proof of purchase and fault description. K2 GRAFIC coordinates with manufacturers. Repair, replacement, or refund per manufacturer terms.
4. Change of Mind Returns
Not automatically accepted for B2B. May be considered if: requested within 14 days, products unused in original sealed packaging. 15% restocking fee may apply. Return shipping at buyer's expense.
5. Non-Returnable Items
Cannot be returned once opened: software licenses (activated or codes revealed), customized/configured equipment, opened consumables or items with broken seals.
6. Rental Equipment Returns
Return per rental agreement terms: in received condition (normal wear allowed), all accessories included. Damage beyond normal wear may incur charges. Late returns incur additional fees.
7. Refund Processing
Inspection within 5 business days. Credit note issued within 10 business days of approval. Refund via original payment method or account credit.
8. How to Request a Return
Contact your account manager or email returns@k2grafic.com. Provide order number, product details, reason. Include photos for damage. Await authorization before shipping. Unauthorized returns may be refused.